PRIVACY: We do not share any of your information with anyone. As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email Address, Phone number, and Credit/Debit Card Information.
RETURNS: We offer the following Returns Policy: If you are not totally satisfied with your purchase, you may return it for a refund with 14 days after the day it is shipped. You will receive a full refund less shipping and handling charges as long as your item(s) are in the same condition as they were when we shipped them. Personalized items are non-refundable.
SHIPPING: We will ship the best way; usually Fed Ex Ground or UPS Ground. Oversize packages may have additional charges. To save freight, you have the option of picking up your order from us at a Show. Please select that option when placing your order.
QUESTIONS? Contact us by e-mail or call us Monday through Friday between 8 a.m. and 4 p.m. CST at 830-285-7728. We travel and exhibit at Arts & Crafts Shows; we will get back to you as soon as possible if we are traveling. Our e-mail address is: email@example.com
PRODUCT PHOTOS & HOW TO ORDER: To see the latest product photos, please visit our Facebook page: The Carpenter's Pen. You can message us on Facebook, or e-mail us at firstname.lastname@example.org to place an order. We no longer sell from our website. Bankcard payment information will be conducted via telephone only. PLEASE NOTE WE WILL NOT BE TAKING ORDERS JANUARY 1 - MARCH 21, 2017.